SHIPPING POLICY

SHIPPING POLICY OUR COMMITMENT TO YOUR SATISFACTION

At Indoor Golf Universe we are dedicated to ensuring your experience with us is seamless, enjoyable, and transparent. This document outlines our comprehensive Order & Shipping Policy. For any further inquiries, please feel free to reach out to us via our live chat, visit our 'Contact Us' page, or email us at support@indoorgolfuniverse.com.

PLACING YOUR ORDER: WHAT YOU NEED TO KNOW

Order Confirmation: Once your order is placed, you'll receive an "Order Confirmation" email as confirmation.

Stock Confirmation & Shipment: We promptly confirm the availability of your items. While most accessories and standard indoor golf setups are readily available for immediate dispatch, customized orders may necessitate additional time (refer to the Shipping Timeline section below).

Tracking Your Order: Once your order is confirmed and payment is processed, we'll ship your items. Tracking details will be sent to your provided email address on the day of shipment.

Follow-Up: If you haven't received tracking information within six business days post-purchase, please reach out to us via any of our communication channels.

SHIPPING INFORMATION

Delivery Locations: We provide shipping across the contiguous United States. Additional charges may apply for orders to Alaska and Hawaii. For international shipping inquiries, kindly contact us at support@indoorgolfuniverse.com .

Special Delivery Conditions: Deliveries necessitating special handling may incur an additional "difficult delivery fee." For any queries regarding delivery conditions, our team is available to assist you.

SHIPPING TIMELINE

Custom Orders: Customized indoor golf setups typically require 3-4 weeks for preparation before shipping. This duration may vary for highly specialized or personalized orders.

In-Stock Items: Indoor golf accessories and standard setups usually arrive within 5-7 business days post-payment processing.

Order Delays: In the event of unexpected delays or supplier issues, our customer support team will reach out to you to discuss the situation and available alternatives. If the revised conditions are unsatisfactory, you may opt to cancel the order.

UPON DELIVERY

Inspect Your Items: Before accepting your delivery, carefully inspect for any visible damage (e.g., dents, scratches) and note these on the delivery receipt. Acceptance of the order in perfect condition is indicated by a clean receipt, and any subsequent damage claims may be impacted.

Verify Package Contents: Ensure all items are present. Any discrepancies should be reported within 48 hours for prompt resolution.

Concealed Damage: If any damage is discovered after delivery, please report it immediately to expedite the claims and resolution process.

Order Refusal Policy

Refusing delivery for reasons other than damage or shipping errors will result in a 20% restocking fee plus applicable shipping fees.

PRICE MATCH

At Indoor Golf Universe, we are committed to offering the most competitive prices for our products online. To ensure this, we work closely with our suppliers to adhere to Minimum Advertised Pricing (MAP) guidelines. This policy is designed to maintain fairness in the market and prevent price undercutting.

If you find a lower price for the same product on another online store, we encourage you to contact us. We will verify that the lower price complies with the MAP policy. If it does, we will gladly match that price for you. We can provide a custom discount or refund you the price difference if you've already made your purchase.

Please note that our Price Match Guarantee has certain restrictions:

Offers involving rebates, coupons, and "buy one, get one free" promotions are not eligible.
The product must be in stock and available for purchase on the competitor's website.
The competitor must operate exclusively online, without any physical retail locations.
Discount or auction websites are excluded from this offer.
The competitor must be an authorized retailer of the product.

If you're considering a purchase and want to know if a product qualifies for our price match, please contact us before placing your order. We're here to ensure you get the best deal possible on your indoor golf equipment.

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